Straight talk on shipping times.
The EasyFlow GoBottle is manufactured and shipped from our production partner in China, direct to your door in Australia. No middleman, no markup — but it does mean shipping takes a little longer than a locally-stocked product. Here's exactly what to expect.
Choose your speed.
All prices in AUD. Delivery windows are business days and start once your order leaves our warehouse (see processing time below).
Standard Shipping
Tracked. Most orders land in 3 weeks.
Free Standard
Automatic on orders $50+.
Express Air
Priority air freight + AU Post.
What happens after you order.
- 1
Order placed
You get an instant confirmation email with your order number.
- 2
Processing — 1 to 3 business days
We verify your order and hand it to our production partner for dispatch.
- 3
Shipped + tracking
You receive a tracking link by email once your parcel is picked up by the carrier.
- 4
In transit — 7 to 25 business days
Your EasyFlow GoBottle travels by air to Australia, clears customs, and is handed to Australia Post for final delivery.
- 5
Delivered — tail wags
Your dog gets hydrated. You get to enjoy the walk.
Australia-wide.
We ship to every state and territory. Remote and regional postcodes may add 2–5 business days to the windows above.
The 60-Day Tail-Wag Promise.
If your bottle doesn't arrive, arrives damaged, or your dog just isn't into it — email us within 60 days and we'll refund you. No forms. No return-the-box gymnastics.
Common questions.
Why does shipping take 2–3 weeks?
We ship directly from our production partner in China rather than holding stock in an Australian warehouse. That keeps the price down and quality up — but it does add transit time versus a locally-stocked product.
Is my order tracked the whole way?
Yes. You'll get a tracking number by email once dispatched, covering the international leg and the Australia Post handover.
Do I pay customs or import fees?
No. We cover all duties and taxes. The price you see at checkout is the price you pay.
What if my parcel is late or lost?
Reach out via our contact page and we'll investigate with the carrier. If it's genuinely lost, we'll resend or refund — your choice.