The answers, no waffle.
Everything Aussie dog parents ask us most — from materials and cleaning to shipping and our tail-wag guarantee.
The product
What is the EasyFlow GoBottle made of?+
The body is 304 food-grade stainless steel with a BPA-free silicone bowl and seal. No painted finishes that flake, no plastic taste — just clean water on demand.
How much water does it hold?+
Each bottle holds 285 ml — enough for a solid 2–3 hour walk with a medium-size dog, or a full day topping up a smaller pup.
Is it safe for my dog?+
Yes. Bowl shape and depth were reviewed by a Sydney small-animal vet, and every material touching water is food-grade and BPA-free.
Will it leak in my backpack?+
The one-hand press-lock lid is designed to stay shut when tossed around. We tested it upside-down in packs for six months before shipping the first unit.
Ordering & shipping
Where do you ship from?+
Straight from our production partner in China to your door in Australia. No middleman, no local warehouse markup — but transit is a bit longer than a locally-stocked product.
How long does delivery take?+
Standard shipping lands in 15–25 business days. Express Air lands in 7–12. Full breakdown on our Shipping & Delivery page.
Is shipping really free?+
Yes — Standard shipping is free Australia-wide on orders $50 and up. Applied automatically at checkout.
Do I pay customs or import fees?+
No. All duties and taxes are covered. The price at checkout is the price you pay.
Care & use
How do I clean it?+
Rinse the bowl and body with warm soapy water after each outing. Fully dishwasher-safe on the top rack — no special care required.
Can I put ice or hot water in it?+
Ice is fine. Stick to cool or lukewarm water — the bottle isn't insulated for hot liquids and heat can degrade the silicone seal over time.
Which pack size should I get?+
One bottle covers a single dog and a single walker. The 2 Pack is great for multi-dog households or keeping one in the car. The 3 Pack is the best value — gift one to a dog-loving mate.
Returns & guarantee
What's the 60-Day Tail-Wag Promise?+
If your dog isn't into it — or you're not — email us within 60 days for a full refund. No forms, no need to return the bottle in original packaging.
What if my bottle arrives damaged?+
Send us a photo within 7 days of delivery and we'll ship a replacement immediately at no cost.
How do I contact support?+
Reply to your order confirmation email or reach out via our contact page — we answer every message within one business day.
Still have a question?
Email us and a real human — usually the founder — will reply within one business day.