🇦🇺 Free Standard Shipping Australia-Wide on Orders $50+✈ Ships from our partner in China — 15–25 business days🐾 Loved by 12,000+ Aussie Dogs↩ 60-Day Tail-Wag Promise
🇦🇺 Free Standard Shipping Australia-Wide on Orders $50+✈ Ships from our partner in China — 15–25 business days🐾 Loved by 12,000+ Aussie Dogs↩ 60-Day Tail-Wag Promise
EasyFlow Pets

Privacy Policy

Last updated: 15 July 2026

EasyFlow Pets ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

  • Contact details you provide at checkout (name, email, phone, shipping address).
  • Order and payment information (processed securely by our payment providers — we never store full card numbers).
  • Usage data such as pages visited, device type, and referral source (via cookies and analytics tools like Meta Pixel and Google Analytics).

2. How We Use Your Information

  • To process and ship your orders.
  • To send order confirmations, tracking, and customer service messages.
  • To send marketing emails (only if you opt in — you can unsubscribe at any time).
  • To improve our website and product offering.
  • To comply with legal obligations under Australian law.

3. Sharing With Third Parties

We only share data with trusted providers we need to run the business: Shopify (checkout & payments), our shipping partners, email providers, and analytics platforms. We never sell your personal information.

4. Cookies

We use cookies to keep your cart working, measure site performance, and personalise advertising. You can disable cookies in your browser, but some features may stop working.

5. Your Rights

Under the Australian Privacy Act 1988, you may request access to, correction of, or deletion of your personal information. Contact us at contact@easyflowpets.com.au.

6. Data Retention & Security

We keep customer data only as long as needed to fulfil orders and legal obligations. We use industry-standard encryption (HTTPS/TLS) for all transactions.

7. Contact

Questions about privacy? Email contact@easyflowpets.com.au.